Terms of Service

Updated: May 19, 2026

These Terms of Service apply to the Balance website, the Balance - Fitness Gamified app, free challenges, app memberships and online coaching services operated by Shannon Rhys Birch (ABN 90 855 738 343) under the Balance brand.

Important: Balance provides fitness, nutrition and behaviour-change support. It is not a medical service and is not a substitute for medical advice, diagnosis or treatment. You are responsible for deciding whether the service is suitable for you and for seeking medical advice where needed.

1. Acceptance of These Terms

By using Balance, creating an account, joining a challenge, buying a subscription or receiving coaching support, you agree to these Terms, the Privacy Policy, the Client Agreement where applicable, and the Refund Policy.

You must be at least 18 to buy paid coaching or subscription services unless a parent or guardian gives consent.

2. Services

Balance may provide:

Service inclusions may change as the app and coaching model improve. Any paid plan will show its key inclusions and price before purchase.

3. Health, Safety and Screening

You agree to provide accurate health, injury, medication, pregnancy, limitation and exercise-history information when asked. You must stop exercising and seek professional help if you feel chest pain, dizziness, severe pain, faintness, unusual shortness of breath or any other concerning symptom.

Balance may ask for medical clearance, decline coaching, pause access, modify a program or refer you to a health professional if the service appears unsuitable or unsafe.

4. Accounts and Community Use

You are responsible for keeping your login details secure and for the activity on your account. You must not misuse the app, harass others, upload unlawful content, attempt to access another account, copy paid content for redistribution, or use Balance in a way that harms the service or other members.

5. Payments, Subscriptions and Renewals

Paid plans are billed in Australian dollars unless stated otherwise. Payments may be processed by Stripe, Apple, Google or another payment provider. By buying a subscription, you authorise recurring billing until cancelled according to the cancellation process for that payment provider.

6. Cancellation

You can cancel a subscription at any time through the available account, app-store or support process. To avoid renewal, cancel before the next billing date. Access normally continues until the end of the paid billing period unless a refund or account termination changes that access.

7. Refunds and Consumer Guarantees

Refunds are handled under the Refund Policy. Nothing in these Terms limits your rights under Australian Consumer Law. If a service has a major failure or does not meet a consumer guarantee, you may be entitled to a remedy under law.

8. Client Agreement for Paid Coaching

Before paid coaching begins, you may be asked to complete a health screening and accept the Client Agreement. This covers coaching scope, safety responsibilities, communication expectations, progress-photo permission, privacy consent and limits of service.

9. User Content and Testimonials

You retain ownership of photos, messages and content you submit. You grant Balance permission to use that content only as needed to provide the service. Balance will not use identifiable progress photos, testimonials or screenshots in marketing without your permission.

10. Intellectual Property

Balance owns or licenses the app, design, workouts, programs, text, graphics, systems and other service content. You receive a personal, non-transferable licence to use paid and free content for your own health and fitness journey. You must not copy, sell, share or republish it without permission.

11. Privacy

Balance handles personal and health-related information under the Privacy Policy. By using the service, you agree to the collection and use of information described there.

12. Availability and Changes

Balance aims to keep the app and services available, but interruptions, maintenance, app-store issues, payment-provider issues or third-party outages may occur. We may update, change or remove features where reasonably needed.

13. Liability

To the maximum extent permitted by law, Balance is not responsible for indirect loss, loss caused by incorrect information you provide, misuse of the service, third-party outages, or injury that occurs when you ignore safety guidance or medical advice. This does not limit rights that cannot be excluded under Australian Consumer Law.

14. Contact

Questions, cancellation requests or support issues can be sent to shannon@plantbased-balance.org.