How can we help?

Got a question, found a bug, or have an idea? We'd love to hear from you.

Common topics

What do you need help with?

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Account & Login

Password resets, sign-in issues, or updating your profile

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Bug Report

Something not working right? Let us know so we can fix it

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Feature Request

Have an idea that would make Balance better? We're all ears

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Wearable Sync

Trouble connecting Fitbit, Apple Health, Garmin, or Whoop

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Meal Tracking

Questions about calorie logging, meal plans, or nutrition data

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Balance app & XP

Levelling up, earning coins, battles, or leaderboard queries

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Delete My Account

Request deletion of your account and all associated data

Get in touch

Send us a message

We typically reply within 24 hours.

Prefer email? Reach us directly at shannon@balanceneurosciencefitness.com

Plant-Based Summer Shred

Ten weeks of training, food and support.

Bring workouts, plant-based food support, accountability and the included six-week Learn course together. Talk with Shannon about the support that fits you.

Explore Summer Shred